AussieMart aims to handle complaints promptly and fairly.
How to make a complaint
Contact:
Please provide:
- your name;
- order number;
- description of the issue;
- your preferred resolution; and
- supporting photographs or documents where relevant.
Investigation
AussieMart may need to contact:
- a supplier;
- fulfilment partner;
- courier;
- payment provider; or
- another relevant service provider
while investigating your complaint.
Possible outcomes
Depending on the circumstances, an appropriate outcome may include:
- further investigation;
- repair;
- replacement;
- replacement parts;
- refund;
- delivery investigation; or
- another appropriate remedy.
Nothing in this complaints procedure limits your rights under Australian Consumer Law.